At Matthew Edward, we strive to ensure your complete satisfaction with our premium furniture, including items like the Kalimantan Light Honey Rattan 2-Piece Dining Nook Banquette Set (bali & pari), Bakerford Biscuit Beige Upholstered Dining Chairs (set of 2, StyleWell), and Elaine Blue Dining Armchair with Casters (Madison Park). This Refund and Return Policy outlines our procedures for returns, refunds, and exchanges to provide clarity and confidence in your shopping experience.

1. Eligibility for Returns

Products may be eligible for return within 30 days of delivery if they are unused, undamaged, and in their original packaging.

2. Conditions for Return

To qualify, items must be in new condition with all accessories, parts, and documentation included. Custom or personalized orders are not eligible for return unless defective.

3. Initiating a Return

To start a return, contact us at support@matthewedward.store or call +1 704 349 7376. Please provide your order number, reason for return, and photos if applicable.

4. Return Authorization

Once your request is reviewed, we will issue a Return Authorization (RA) number and instructions on how to send back your product.

5. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method.

6. Inspection and Processing

Returned items will be inspected upon receipt. Refunds are processed within 7-10 business days after inspection confirms the product’s condition.

7. Refunds

Approved refunds will be issued to your original payment method. Refunds may take additional time depending on your bank or credit card provider.

8. Restocking Fees

A restocking fee of 15% may apply for returns not caused by our error or defect.

9. Damaged or Defective Products

If your furniture arrives damaged or defective, contact us immediately with detailed photos. We will arrange for a replacement, repair, or full refund.

10. Wrong Items Sent

If you receive an incorrect product, notify us within 7 days of delivery for a prompt exchange or refund.

11. Non-Returnable Items

Open or used furniture, clearance items, and custom orders are non-returnable unless defective.

12. Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund. After that, cancellation may be subject to applicable fees.

13. Refund Exceptions

Refunds are not granted for delays caused by carrier or shipping issues outside our control.

14. Customer Support

For assistance with returns, refunds, or exchanges, contact us at:

• Phone: +1 704 349 7376
• Email: support@matthewedward.store
• Address: 410 E Divine St, Dunn, NC 28334, USA

15. Our Commitment

We are dedicated to providing quality products and excellent customer service. If you have any concerns or questions about refunds or returns, please reach out. We will work with you to resolve issues promptly and fairly.