1. What types of furniture do you sell?

We offer a variety of high-quality furniture including dining sets, chairs, armchairs, banquette sets, and other home furnishings. Our featured products include the Kalimantan Light Honey Rattan 2-Piece Dining Nook Banquette Set, Bakerford Biscuit Beige Upholstered Dining Chairs, and Elaine Blue Dining Armchair with Casters.

2. How can I place an order?

You can place an order through our website by selecting your desired products and proceeding to checkout. Alternatively, you can contact us directly at support@matthewedward.store or call +1 704 349 7376 for assistance.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment options. Payment must be completed before we process and ship your order.

4. What is your shipping policy?

We ship to the address provided at checkout. Shipping times vary depending on location but typically range from 5-10 business days. For specific shipping queries, contact us at +1 704 349 7376.

5. Do you offer international shipping?

Currently, our primary shipping service covers the USA. International shipping options may be available upon request; please contact us for details.

6. Can I cancel or modify my order after placing it?

Orders can be canceled within 24 hours of placement. To modify or cancel an order, contact us immediately at support@matthewedward.store or +1 704 349 7376.

7. What is your return and refund policy?

Please review our Refund and Return Policy for detailed information. Generally, products can be returned within 30 days if unused and in original packaging. Refunds are processed after inspection.

8. What should I do if my furniture arrives damaged or defective?

Contact us immediately with detailed photos of the damage or defect. We will arrange for a replacement, repair, or refund depending on the situation.

9. Are custom or personalized orders available?

Currently, our focus is on standard products. Custom or personalized orders are not available unless specified, and such items are typically non-returnable.

10. How do I contact customer support?

You can reach us via email at support@matthewedward.store or call +1 704 349 7376. Our team is happy to assist with any questions or concerns.

11. What about warranty or guarantees on your furniture?

All our furniture products are made with quality materials and craftsmanship. Specific warranty details are available upon request; please contact us for more information.

12. Where is your company located?

Our physical address is 410 E Divine St, Dunn, NC 28334, USA. Feel free to visit or send correspondence to this address.