Welcome to Matthew Edward. This page provides important information about our shipping and delivery procedures for our premium furniture products, including the Kalimantan Light Honey Rattan 2-Piece Dining Nook Banquette Set (bali & pari), Bakerford Biscuit Beige Upholstered Dining Chair (set of 2, StyleWell), and Elaine Blue Dining Armchair with Casters (Madison Park). Please review the following details to ensure a smooth shopping experience.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. During peak seasons, processing may take slightly longer.

2. Shipping Methods

We partner with reputable carriers to deliver your furniture safely and efficiently. Shipping methods vary based on your location and order size.

3. Delivery Locations

We deliver within the United States, including all addresses in Dunn, NC, and surrounding areas. For international shipping, please contact us directly.

4. Shipping Fees

Shipping charges are calculated based on order weight, dimensions, and destination. Details will be provided during checkout.

5. Estimated Delivery Time

Standard delivery typically takes 5-10 business days after order processing. Expedited options may be available upon request.

6. Delivery Schedule

Our carriers operate Monday through Saturday. Specific delivery dates and times will be coordinated upon shipment confirmation.

7. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information to monitor your shipment’s progress.

8. Delivery Responsibilities

Please ensure someone is available at the delivery address to receive and inspect the furniture. We are not responsible for missed deliveries due to absence.

9. Shipping Restrictions

We do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a valid physical address during checkout.

10. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, contact us immediately at support@matthewedward.store or +1 704 349 7376 for resolution.

11. Signature Requirement

Some shipments may require a signature upon delivery for security purposes. You can request alternative arrangements by contacting us.

12. Delivery Charges for Large Items

Items such as the Kalimantan Rattan Banquette Set and dining chairs may incur additional delivery charges due to size and weight.

13. International Shipping Policy

For international orders, additional customs duties, taxes, or import fees may apply. Customers are responsible for these charges.

14. Changes to Delivery Details

Please verify your shipping address carefully during checkout. Contact us promptly to update delivery information before shipment.

15. Customer Support & Inquiries

For any questions regarding shipping, delivery status, or issues, please reach out to us at:

• Phone: +1 704 349 7376
• Email: support@matthewedward.store
• Address: 410 E Divine St, Dunn, NC 28334, USA